Job Title: Administrative Support Agent, Class I
Work location: Champlain College Saint-Lambert
Department: Registrar's Office
Reporting to: Manager, Registrariat and Academic Advising
Position Status: Regular Full-Time
Salary Scale: Between $25.65 to $28.68 per hour
Anticipated Start Date: As soon as possible
Work Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week). Overtime will be required during evening and weekend events
Posting Period: 2026-08-25 to 2026-09-08 23:59
POSITION
Champlain College Saint-Lambert is seeking the services of an ADMINISTRATIVE SUPPORT AGENT, CLASS I for a regular full-time position in the Registrar and Academic Advising department.
FUNCTIONS
Reporting to the Manager, Registrar and Academic Advising, the incumbent will perform a set of administrative functions of a relatively complex nature according to established methods and procedures within the registrar’s office and clerical functions related to activities of the department.
MAIN RESPONSIBILITIES
1. Greet and respond to questions from prospective and current students (in person, by phone, or by email), providing relevant information about the college’s programs and services. Also, greet visitors, schedule appointments, and process tuition fee payments.
2. Assist prospective students with completing their admission applications, providing personalized support to ensure a complete and compliant submission. Help students access and navigate their Omnivox platform, guiding them through key features for autonomous and effective use.
3. Gather and research necessary information to prepare documents, reports, letters, and lists related to the administration of student files and their academic journey. Ensure the archiving of official ministry diplomas, file documents, and update student ID cards. Assist with the mailing of necessary documents.
4. Identify individual student needs and direct them to the appropriate services within the Registrar’s Office or the college, including academic support, counselling services, and other relevant resources.
5. Assist in the planning, coordinating, and delivery of student-facing events and activities, contributing to a welcoming and engaging campus experience. Provide support for departmental initiatives, outreach activities, recruitment efforts, and special events as required. Collaborate with internal and external stakeholders to facilitate visits, information sessions, and other activities that support student success and institutional objectives.
6. Maintains records and liaises with faculty members and academic committees to support timely and accurate decision-making with end-of-semester grade review and academic appeal processes.
7. Verify student schedules and identify potential issues. Collect and update information regarding university visits, and distribute participation forms to students and departments.
8. Keep a record of office supply usage and ensure supplies are available when needed.
9. Ensure the compliance of student records, complete various administrative forms according to Registrar standards, and keep them up to date.
10. Perform other administrative tasks related to the Registrar's Office, as required.
REQUIREMENTS
Education
Must possess a diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority.
Experience
Must possess at least one (1) year of pertinent experience.
Other requirements
Must be able to communicate proficiently in both English and French (verbal and written).
Must be proficient with Microsoft Word and Excel.
Must demonstrate strong customer service skills, attention to detail and the ability to work within a team environment as well as independently.
Required Tests: Candidates will be required to submit to language tests as well as Word and Excel tests.
BENEFITS OF WORKING AT CHAMPLAIN COLLEGE
4 weeks vacation and 13 statutory holidays
Medical and Dental Insurance
Sick days
Retirement plan (RREGOP) and group health insurance
Short term and long term disability insurance
Summer hours
Access to the sports center and fitness classes
Professional development and training
Employee assistance program
Onsite cafeteria services ($)
Onsite specialized services such as Physiotherapist, Osteopath, Kinesiologist, Orthopedist, Certified Athletic Therapist, Sport Medicine doctors and sport nutritionist ($)
Proximity to the Longueuil metro station and onsite parking ($)
COMMENTS
The selected incumbent will be required to work in English in order to better serve faculty, staff and students.
Please note that a CV and cover letter are mandatory with your application.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
Want to learn more about working at Champlain College? Visit the Careers section of our website: Join Our Team - Champlain College - Saint Lambert
Champlain College Saint-Lambert, a constituent college of Champlain Regional College, hires on the basis of merit and is strongly committed to equity, diversity and inclusiveness within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities.