We are seeking a Used Car Department Manager. You will be responsible for driving sales, achieving and exceeding targets, and ensuring an exceptional customer experience. You will lead a team of sales consultants and collaborate with the finance, marketing, and after-sales service departments to optimize performance and profitability.

Key Responsibilities:

  • Define, implement, and monitor the sales strategy for certified and non-certified used vehicles.

  • Supervise, train, and motivate the sales team; set individual and team objectives and ensure talent development.

  • Manage the sales pipeline and the entire sales process from appraisal to delivery, using CRM tools and performance indicators.

  • Optimize inventory, pricing, promotions, and financing/leasing programs to maximize margins and inventory turnover.

  • Collaborate with after-sales service and marketing to ensure a seamless customer experience and positive customer feedback.

  • Ensure compliance with sales practices, ethics, and customer satisfaction standards.

  • Analyze performance, prepare regular reports, and propose corrective actions.

  • Participate in recruitment and ongoing training of the team.


Required Qualifications:

  • Minimum of 3 years of experience in automotive sales management, ideally in used vehicles.

  • Proven expertise in team leadership, coaching, and performance development.

  • Strong knowledge of financing and leasing processes and the ability to propose tailored solutions.

  • Excellent negotiation skills, customer service orientation, and results-driven mindset.

  • Proficiency with CRM and performance analysis tools; strong command of Excel and POS systems.

  • Excellent communication skills in French; English is an asset.

  • Valid driver’s license and availability to work according to operational needs.

  • Team spirit, strong service orientation, and ability to work in a dynamic environment.


What We Offer:

  • Employee discounts.

  • Health and dental insurance, disability and life insurance, prescription drug coverage, and paramedical services.

  • Travel insurance and vision care coverage.

  • Sick leave and personal days; work–life balance support.

  • Employee assistance program and support for ongoing training.

  • Guaranteed income during the training period.