Job Description

Summary
Reporting to the Manager, Clinical Applications Specialist, you will be responsible for implementing and updating enterprise applications and for training and supporting our current and future clients nationwide. Working closely with the implementation and support teams, product managers, and the sales team, you will actively participate in the client request process and contribute to the development of application roadmaps.

Key Responsibilities

  • Support users in their daily use of software.

  • Install (when necessary), configure, and test applications in clinical settings.

  • Support the customer service department by being an integral part of the escalation process.

  • Analyze clinical workflows in hospital settings and optimize them by providing advice and recommendations.

  • Participate in the validation of new software releases with product managers.

  • Train clinical clients across various sectors.

  • Demonstrate products at promotional events or during client meetings alongside the account manager.

  • Stay informed of best practices and new technologies.

  • Follow up on client feedback and document potential improvements.

  • Ensure client satisfaction.

  • Keep application documentation up to date.

  • Maintain training documentation.

Job Requirements

Qualifications and Experience

  • Education in a relevant field.

  • Relevant experience in radiology, preferably with PACS and RIS systems.

  • Between five (5) and eight (8) years of relevant customer service experience.

  • Ability to travel across Canada.

  • Valid driver’s license and passport.

  • Excellent command of both French and English, spoken and written.

Specific Requirements

  • Strong interpersonal skills, capable of building solid partnerships and demonstrated ability to deliver outstanding customer service.

  • Strong skills in clearly and simply demonstrating clinical applications.

  • Proven ability to work in a team.

  • Excellent judgment, flexibility, and open-mindedness.

  • Ability to document all procedures and information required for implementations and updates.

  • Strong ability to manage priorities, a proactive mindset, and a focus on delivering results.

How to Apply

If you are interested in this exciting position, please send your resume to: rh.hr@christieinnomed.com

All applications will be considered; however, only those selected for an interview will be contacted.

Christie Innomed develops, distributes, integrates, and supports innovative products and solutions that improve the performance of Canadian healthcare facilities in medical imaging and information management.

We are committed to diversity and equal opportunity. Accommodations are available upon request throughout the recruitment process. Please contact Human Resources at rh.hr@christieinnomed.com if you require accommodation. We will work with all candidates to meet their accessibility needs.

The use of masculine pronouns in this text is solely to facilitate reading.