About Christie

At the service of medical imaging since 1954, Christie Innomed develops, distributes, integrates and supports innovative solutions and products that improve the performance of healthcare institutions in Canada in medical imaging and health IT solutions.

Christie Innomed is today a leader in imaging and medical informatics, with more than 250 specialists serving more than 1,500 hospitals and clinics across Canada.
 

Job description

Summary
As a Field Service Representative based in Edmonton, you will play a key role in delivering high-quality service and support for diagnostic imaging equipment. You will work with hospitals and clinics across Alberta and Saskatchewan to help ensure reliable equipment performance, strong customer satisfaction, and service excellence.
This is a field-based role with a service territory covering Alberta and Saskatchewan.
Reporting to the Edmonton Team Lead, you will be responsible for the repair, maintenance, calibration, and installation of medical imaging diagnostic systems. Strong mechanical aptitude is important in this role to support mechanical installations and field-based service work.
 

Key responsibilities

  • Install, calibrate, inspect, troubleshoot, repair, and maintain diagnostic imaging equipment in hospitals and clinics;
  • Support mechanical installations and equipment setup in the field;
  • Perform preventive maintenance and respond to planned and unplanned service calls;
  • Complete service documentation, test reports, and related records accurately and on time;
  • Communicate effectively with customers and internal teams to deliver a high level of service;
  • Manage assigned projects and service activities efficiently and professionally;
  • Follow Christie Innomed policies, procedures, and service standards;
  • Participate in the on-call rotation to support customers outside regular business hours.
 

Job requirements

Qualifications and experience
  • College diploma in electronics, electronics engineering technology, biomedical technology, biomedical engineering technology, or another relevant field;
  • Previous field service or diagnostic imaging experience is an asset, but not required. Recent graduates are encouraged to apply;
  • Strong mechanical skills and aptitude, with the ability to support mechanical installations and equipment setup in the field;
  • Working knowledge of Windows and Microsoft Office;
  • Exposure to diagnostic imaging modalities such as radiography, fluoroscopy, mammography, ultrasound, MRI, or nuclear medicine is an asset;
  • Knowledge of PACS, RIS, and DICOM is an asset;
  • Ability to maintain accurate service records and documentation;
  • Excellent command of English, both spoken and written.

Additional requirements

  • Excellent oral and written communication skills;
  • Strong customer service focus and commitment to customer satisfaction;
  • Strong analytical and problem-solving skills;
  • Ability to learn quickly and work independently;
  • Excellent organizational skills and attention to detail;
  • Ability to stay organized, manage stress, and adapt to different customer environments;
  • Self-motivated with the confidence to take initiative;
  • Valid driver’s license required;
  • Ability to travel frequently throughout Alberta and Saskatchewan according to operational needs, with the ability to travel to the USA as required.

How to apply

If you are interested in this challenging position, please forward your résumé to: HumanResources@christieinnomed.com

Each application will be considered. Please note that only candidates selected for an interview will be contacted.

Christie Innomed develops, distributes, integrates and supports innovative products and solutions that improve the performance of Canadian healthcare institutions in the areas of medical imaging and information management solutions.

Our professionals assist hospitals and clinics to optimize their imaging technologies and to increase performance outcomes in patient screening, diagnosis and treatment management. Christie Innomed provides extensive technical and clinical support for improving workflows and managing modalities, thereby helping customers to deliver the best care possible.

We are committed to inclusion and equal opportunity. Accommodation is available to all applicants upon request throughout the recruitment process. Please contact the HR department at ressourceshumaines@christieinnomed.com if you require accommodation. We will work with all applicants to support accessibility needs.

To learn more, visit our website: www.christieinnomed.com

* In this document, the use of the masculine form to refer to people is solely intended to simplify the text.