As an IT Technician Level 1, your primary mandate will be to provide IT support to employees ans custumers. More precisely, you will have to :
  • Be the resource person and first point of contact for users experiencing IT issues;
  • Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
  • Escalate more complex issues to a Level 2 technician for further resolution;
  • Ensure the installation and updating of software and computer systems;
  • Provide basic advice and training to users to help them make better use of the installed systems and software;
  • Create, modify, and delete user accounts in computer systems, as well as manage access rights;
  • Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
  • Monitor systems and networks to detect anomalies or potential problems before they become critical;
  • Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
  • Use remote support tools to diagnose and resolve issues for users who are not on site;
  • Document solutions to common problems to assist in training new technicians and improve support efficiency;
  • Collaborate with other IT teams to ensure quick and effective problem resolution; 
  • Perform all other related duties. 
REQUIREMENTS 
  • Hold a vocational diploma or college certificate in computer science ;
  • Up to 2 years of experience in a similar position ;
  • Knowledge of Windows, Linux, and VMware environments ;
  • Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec.
  • Hold a valid driver’s license, as frequent travel may be required ;
  • Attention to detail and thoroughness ;
  • Demonstrate organizational skills;
  • Ability to work in a team;
  • Excellent customer service skills;
  • Priority management.