In the role of Account Manager, your primary mandate will be to act as the main point of contact with clients. Your mission is to represent the client’s interests within the organization, ensure smooth communication, and guarantee overall client satisfaction throughout the project lifecycle. You will also be responsible for identifying potential business opportunities. More precisely, you will have to :
  • Understand client needs, requirements, and expectations, and clearly communicate them to internal stakeholder;
  • Maintain a strong, proactive, and professional relationship with assigned clients;
  • Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams;
  • Follow up on proposals with clients, answer questions, and adjust information as required;
  • Negotiate contractual terms to ensure project profitability;
  • Ensure compliance with response timelines and the accuracy of submitted documentation;
  • Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client;
  • Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs);
  • Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them;
  • Provide regular project status updates to clients and communicate necessary information;
  • Develop and maintain long-term client relationships based on trust, service quality, and an understanding of client needs;
  • Manage special requests, changes, and adjustments throughout the project;
  • Provide post-project support and contribute to the continuous improvement of the customer experience;
  • Participate in the optimization of account management and project coordination processes;
  • Contribute to the identification of business opportunities with existing clients;
  • Collaborate with the management team on client trends, recurring needs, and areas for improvement;
  • Perform any other related duties.
REQUIREMENTS
  • Hold a college diploma in the electrical field or any other equivalent training;
  • Training in project management and/or sales (an asset).
  • 1 to 5 years in the manufacturing industry.
  • Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
  • Knowledge of CSA/UL/ISO standards (an asset);
  • Knowledge of control panels as well as licenses, capacities, and restrictions (an asset);
  • Comfortable with the Office suite;
  • Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset);
  • Comfortable with ERP and CRM systems and report analysis.
  • Display autonomy;
  • Exhibit communication skills;
  • Express interpersonal skills and good team spirit;
  • Uphold leadership and initiative;
  • Demonstrate organizational and planning skills;
  • Show ingenuity;
  • Convey a sense of responsibility;
  • Work effectively under pressure.