We are a Quebec-based technology company that simplifies HR management for SMBs. Our mission is to free HR professionals from administrative burdens so they can focus on people. We run on innovation and human impact. If you want to make a real difference for our clients every day, within a passionate team, this is the place to be.
We are looking for an energetic and motivated individual to join our customer service team and support our new payroll module. Your role will be to provide a reassuring and expert voice for our users. You will deliver frontline support while training clients to become autonomous and efficient alongside our internal payroll expert. You will be the first point of contact for handling urgent issues and technical questions.
Your daily responsibilities
- Provide direct service (phone and email) to diagnose and resolve payroll issues.
- Train clients on the software modules (one-on-one coaching or webinars) and explain new features in simple terms.
- Investigate data discrepancies: cross-check information, validate sources, and correct problematic situations.
- Collaborate with various stakeholders (clients, product team, external partners) to gather the required answers.
- Manage priorities during peak periods (month-end, year-end) with calm and efficiency.
The profile we’re looking for
- Education & accreditations: A vocational or college diploma (DEP/AEC/DEC) in accounting, bookkeeping, or payroll. Being a member of the National Payroll Institute is a strong asset (PCP, PPQ).
- Payroll System experience: You understand the Quebec payroll environment and have used software such as EmployeurD, Nethris, or ADP.
- Data agility (Excel): You are comfortable working with multiple files at once. XLOOKUP, data sorting, and information consolidation do not intimidate you.
- Resourcefulness & curiosity: You have an investigative mindset. When you don’t have the answer, you know where to look, who to call, and how to track down missing information.
- Strong customer service: You listen well, are comfortable on the phone, and know how to reassure a client under pressure.
- Languages: Bilingualism required (French and English, spoken and written) to support our full client base.
What we offer
- Hybrid or fully remote position.
- Full-time weekday schedule (37.5 hours).
- Group insurance plan.
- Telemedicine and a bank of personal days.
- Ongoing training and professional development support