GEXEL, a Quebec-based call center that has been different for over 20 years and offers internal development prospects, is currently looking for technical support agents for its call center in Montreal.

Are you passionate about new technologies related to web applications and home automation products? We want to meet you!

Even if you don't have call center experience, don't worry, we'll take care of everything. We're committed to training you, guiding you and supporting you along the way! Working at GEXEL is more than just a job, it's a dynamic environment where your potential will be pushed as far as you want it to go. There's a place for you here!

What's in it for you:
  • Hourly rate of $18.00 with salary progression based on your accumulated hours worked
  • More freedom with 1 day off for every 640 hours worked
  • Availability of accrued vacation time from the 3rd month of employment
  • Free access to a virtual medical care service (Dialogue santé) for you and your family
  • Benefits for when you need them (drugs, dental care, vision care, life insurance plans and travel)
  • We prefer to grow with you: career opportunities based on your interests
  • We know you'll like it here, which is why we have a referral program worth up to $1,000 (certain conditions apply).

Your mandates will be to :
  • Analyze, diagnose and respond to customers for complex situations, complaints and support them in resolving their technical problems (by call and e-mail)
  • Communicate and explain relevant information to the customer and resolve the technical problem to the customer's satisfaction
  • Thoroughly document the technical process with the various parties involved and escalate to the next level if necessary
  • Follow-up by e-mail or telephone to help customers resolve their technical problems

What we are looking for :
  • Perfect command of French and English, both spoken and written, to meet the needs of all our partner's customers
  • Available Monday to Friday from 8:00 to 20:00 and Saturday and Sunday from 9:00 to 17:00
  • A passion and curiosity for new technologies
  • An ability to communicate your expertise in layman's terms and a facility for passing on your knowledge
  • Ability to multi-task
  • Dynamism, diplomacy and good listening skills, because the most important thing is quality customer service!

By applying to GEXEL, you understand that if you are offered a position, it will be conditional upon a background check in accordance with GEXEL's employment policies. Background checks may include some or all of the following, depending on the nature of the position: SIN validation, work permit, employment verifications, credit verifications and criminal checks for offences.
criminal records relevant to the position. You will be informed during the hiring process of the verifications required by the position. We thank you for your understanding and wish you good luck in this process.