GEXEL, a Quebec-based call center that's been different for over 20 years and that offers opportunities for internal development, is currently looking for technical support agents for its call center in Montreal. Are you passionate about new technologies related to web applications and home automation products? We want to meet you! Even if you don't have call center experience, don't worry, we'll take care of everything. We're committed to training, guiding and supporting you along the way! Working at GEXEL is more than just a job, it's a dynamic environment where your potential will be pushed as far as you want it to go. There's a place for you here!

 

What's in it for you?

  • Hourly rate of $18.00 with salary progression based on your accumulated hours worked
  • Hybrid with our equipment
  • Benefits for when you need them (drugs, dental care, vision care, life insurance plans and travel)
  • We prefer to grow with you: career opportunities based on your interests

Your mandate will be to :

  • Analyze, diagnose and respond to customers' complex situations, complaints and support them in resolving their technical problems (by call and e-mail)
  • Communicate and explain relevant information to customers and resolve their technical problems to their satisfaction
  • Thoroughly document the technical steps taken with the various parties involved, and escalate to the next level if necessary
  • Follow-up by e-mail or phone calls to help customers resolve their technical problems
  • Answer incoming sales-related calls during certain key periods of the year.

What we're looking for:

  • Perfect command of French and English, both spoken and written, to meet the needs of our partner's entire customer base.
  • Availability Monday to Friday 8:00 to 20:00, Saturday and Sunday 9:00 to 17:00
  • A passion and curiosity for new technologies
  • Ability to communicate your expertise and knowledge to a wider audience
  • Ability to multi-task
  • Dynamism, diplomacy and good listening skills, because the most important thing is quality customer service!

By applying to GEXEL, you understand that if you are offered a position, it will be subject to a background check in accordance with GEXEL's employment policies. The background check may include some or all of the following, depending on the nature of the position: SIN validation, work permit, employment verifications, credit checks and criminal checks for offences related to the position being offered. You will be informed during the hiring process of the verifications required by the position. We thank you for your understanding and wish you good luck in this process.