GEXEL, a Quebec call center that has been different for over 20 years and offers internal development opportunities, is currently looking for customer service and technical support agents for its call center in Montreal. Are you passionate about new technologies related to web applications and home automation products? We want to meet you! Even if you don't have any call center experience, don't worry, we'll take care of everything. We are committed to training, guiding, and supporting you throughout your career! Working at GEXEL is more than just a job, it's a dynamic environment where your potential will be propelled as far as you want to go. There's a place for you here!

What's in it for you:

  • Hourly rate of $18.00 with salary progression based on your cumulative hours worked
  • A bilingual bonus of $1.00 because you’ll be serving all of our partner’s customers
  • Hybrid employment with our equipment
  • Benefits when you need them (prescription drugs, dental care, vision care, life insurance, and travel plans)
  • We prefer to grow with you: career opportunities based on your interests

Your responsibilities will include:

  • Responding professionally to incoming calls and establishing a relationship of trust with customers.
  • Building customer loyalty by providing outstanding service.
  • Seizing opportunities to offer and sell products and services tailored to customer needs.
  • Analyzing, diagnosing, and responding to customers in complex situations and complaints, and assisting them in resolving their technical issues (by phone and email)
  • Communicate and explain relevant information to customers and resolve their technical issues to their satisfaction
  • Thoroughly document the technical steps taken with the various parties involved and escalate to the next level if necessary
  • Follow up by email or phone to assist customers in resolving their technical issues
  • Work as part of a team to achieve daily objectives.

What we are looking for:

  • Fluent in French and English, both spoken and written, to respond to all of our partner's customers
  • Availability Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 6:00 p.m.
  • A passion and curiosity for new technologies
  • An ability to explain your expertise in layman's terms and an ease in sharing your knowledge
  • Ability to multitask
  • Dynamism, diplomacy, and good listening skills, because the most important thing is the quality of customer service!

By applying to GEXEL, you understand that if you are offered a position, it will be conditional on a background check in accordance with GEXEL's employment policies. The background check may include some or all of the following, depending on the nature of the position: SIN verification, work permit, employment verification, credit checks, and criminal background checks related to the position offered. You will be informed during the hiring process of the checks required for the position. We appreciate your understanding and wish you the best of luck in this process.