Title: Central Patient Registration and Scheduling Clerk
Posting Number: 26-428
Status: Temporary Part-Time
Expected Duration: Undetermined 
Hourly Wage Range: $28.83 - $34.57
Hours of Work: Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement. 
Location: Multi-Site, working on-site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. 
Job Posting Closing Date: January 3, 2027
 
OVERVIEW
Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes the Huntsville District Memorial Hospital Site and the South Muskoka Memorial Hospital Site, and together we provide outstanding, integrated care to support people in living their healthiest lives.


As a Central Registration and Scheduling Clerk, you'll be one of the first points of contact for patients, families and visitors, helping create a welcoming and positive experience from the moment they connect with the hospital. Working in a department that operates 24 hours a day, 7 days a week, you'll play an important role in patient registration, admissions, discharges and appointment scheduling, while also managing emergency code phones, announcing emergency alerts and supporting communication during critical situations. This is a great opportunity for someone who enjoys helping others, staying organized and being part of a team that keeps the hospital running smoothly!

ROLE  

  • Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
  • Assist individuals wishing to pick-up or drop-off packages etc. during off hours
  • Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures
  • Directing calls in emergency situations
  • Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
  • Greet patients/visitors to provide basic information and direction to appropriate contacts or services
  • Process admission and discharge/transfer
  • Provide preparation instructions for appointment
  • Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
  • Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
  • Respond to telephone calls from patients to book appointments
  • Responding to and announcing Code Alerts
  • Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment

 
QUALIFICATIONS

  • Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner
  • Ability to exercise good judgement, take initiative and work independently
  • Ability to interpret instructions and fulfil as requested
  • Ability to organize and control all functions within the department
  • Ability to work well under pressure with minimal supervision
  • Certificate in recognized Office Administration course or equivalent experience
  • Excellent customer service skills
  • Excellent interpersonal, verbal and written communication skills
  • Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy – 60 wpm
  • Experience with Healthcare oriented software programs
  • Knowledge of office equipment (computers, fax, photocopier etc.)
  • Must be highly flexible; able to accommodate changing needs of the department
  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
  • Previous Hospital experience
  • Significant recent clerical experience including excellent organization skills
  • Successful completion of Medical Terminology course

 
ADDITIONAL CONDITIONS OF EMPLOYMENT INCLUDE

  • Legal entitlement to work in Canada
  • Proof of immunization and vaccination records in accordance with MAHC policy
  • Satisfactory police check and background check in accordance with MAHC policies


ADDITIONAL PERKS AT MAHC

  • Access to wellness education and mental health resources through our Employee Assistance Program (EAP) 
  • Employer-sponsored group benefits, based on eligibility
  • Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
  • Monetary staff referral program 
  • Opportunities to contribute to patient-centred care in your community
  • Professional development, continuing education, and career advancement opportunities

 
RECRUITMENT PROCESS

  • Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
  • If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.
  • We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
  • Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process.
  • Muskoka Algonquin Healthcare (MAHC) values inclusivity, diversity, and equity in the workplace and welcomes applicants from diverse backgrounds. MAHC is committed to providing accessible employment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available at any stage of the recruitment and selection process to ensure full and equal access for all applicants. If you require an accommodation, please contact Human Resources at 705-645-4404.

   
LOOKING FOR HOUSING?
 Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis. Check out Housing for Healthcare for rentals in Muskoka!