Role
Reporting to the Camp General Supervisor, the Front desk clerk is part of the camp department and collaborates with other departments of the Mine.
She/He will ensure that the goals and objectives are achieved, while promoting and respecting company’s culture, Health & Safety Code of Conduct and the environment.
Ensure coordination and monitoring of activities related to optimizing camp occupancy, while supporting administrative and logistical operations. This position is primarily on site, with occasional work from home.
Key Responsibilities
Reporting to the Camp General Supervisor, the Front desk clerk is part of the camp department and collaborates with other departments of the Mine.
She/He will ensure that the goals and objectives are achieved, while promoting and respecting company’s culture, Health & Safety Code of Conduct and the environment.
Ensure coordination and monitoring of activities related to optimizing camp occupancy, while supporting administrative and logistical operations. This position is primarily on site, with occasional work from home.
- Occupancy Data Management
- Collect, analyze, and update camp occupancy reports.
- Manage the email inbox and respond to requests in collaboration with the Protocol and Camp Management teams.
- Administrative Support
- Prepare and distribute reports to relevant teams.
- Deliver a daily report confirming the plan for the upcoming day.
- Coordinate administration and front desk operations.
- Check-in / check out
- Room & plane seat assignment
- Team Coordination
- Communicate with Camp Management to adjust accommodation plans.
- Follow up on special requests (rooms, go-show).
- Manage ground transportation.
- Communicate changes in a timely manner to housekeeping leaders.
- Continuous Optimization
- Verify compliance with occupancy procedures and assist in improving processes.
- Suggest improvements to reduce occupancy and optimize resources.
- Monitor performance indicators related to camp efficiency.
- Customer service
- Ensure a positive resident experience by maintaining high standards of hospitality, respect, and professionalism at all times.
- Manage and respond to complaints or service issues efficiently, ensuring follow-up and resolution in a timely manner.
- Communicate to guest for any transportation information.