Reporting to the Director, the Account Manager plays an essential role in the management of insurance files. The Account Manager is responsible for providing an exceptional customer experience at all times by processing renewals, new business, endorsements, certificates and other insurance documents. The candidate works closely with the Account Manager with the objective of maintaining high quality service to our customers.

Your responsibilities:

For Renewals :

  • Manage customer renewal lists according to deadlines ;
  • Meet renewal deadlines while offering advice to ensure the best solutions and conditions ;
  • Analyze and update renewal files, including insurance limits, warranties, and underwriting information ; Active participation in account marketing during renewals, including collection of relevant information, proposals, and questionnaires ;
  • Collaboration with account managers to develop account placement strategy and review of policy coverages, as well as submission of underwriting and missing coverages ;
  • Prompt notification of changes to insurers. - Preparation and dispatch of insurance certificates to customers. - Strict application of the firm's policy regarding ;
  • For New Business and Modifications ;
  • Ensure customer needs are met through personalized, prompt and courteous service, and efficiently process policy change requests ;
  • Provide customers with explanations on the nature and cost of services offered, as well as information on claims related to their file ;
  • Collaborate in the identification and analysis of customer risks, and in the implementation of measures to improve the company's efficiency and market positioning ;
  • Prepare certificates and enter information into Policy Works. - Preparation of invoices in accordance with firm standards. - Execution of other tasks and special projects as required.

What we're looking for:

  • Certificate in commercial-lines damage insurance issued by the Autorité des marchés financiers (in force) ;
  • Over 5 years' experience as a commercial insurance broker ;
  • Knowledge of Applied EPIC, Microsoft Office Suite, Policy Work ;
  • Provide excellent customer service and ensure professional service ;
  • Be autonomous, methodical, rigorous and a team player ;
  • Ability to establish professional relationships ;
  • Negotiation and decision-making skills ;
  • Proven communication skills in internal and external relations (brokers, customers, insurers).


Why join us ?

At OVC Assurance, you'll join a close-knit team, where every member is valued for their unique contributions. We offer a stimulating work environment, where opportunities for growth are within reach.

At OVC Assurance, we value open-mindedness, autonomy and a constant desire to excel. If these qualities are part of your personality, you've come to the right place! We offer a dynamic, forward-thinking work environment, competitive benefits, and opportunities for personal and professional development.
If you're ready to make a difference and take your career to the next level, we want to meet you. Together, let's protect our customers' future with commitment and innovation.

Join us and shape the future of  commercial-lines and damage insurance with OVC Assurance !

 

Ready to Reach the Highest Summits With Us ?

If you're proactive, passionate and young at heart, we want you on our team ! Send us your application and embark on a rewarding professional adventure at OVC Assurance.

We look forward to welcoming you to our team !