The Hilton Garden Inn Montréal Centre-Ville is conveniently located near McGill University and just minutes from the world-famous Underground City. Visit the Place des Arts performing arts complex or enjoy shopping along the vibrant Sainte-Catherine Street. Stay in a modern guest room at this Montréal hotel and enjoy premium services and amenities in an elegant setting.

The Housekeeping Supervisor assists the Director and Assistant Director of Housekeeping in overseeing and managing all aspects of the hotel's housekeeping operations, including guest rooms, public areas, laundry, back-of-house areas, and assigned staff. The supervisor ensures the smooth operation of the department while maintaining brand standards, with particular attention to safety, security, and the protection of hotel assets.

Benefits & Employee Perks

  • Group insurance plan

  • Group RRSP

  • Telemedicine services

  • Indoor parking

  • Opportunities for rapid career growth within RIMAP, a group of five hotels representing some of the world's leading hospitality brands (Hilton, IHG, and Marriott)

  • Access to Hilton Team Member benefits, including hotel stays worldwide starting at US$35 per night for you, your family, and your friends

  • 50% off food at our restaurant and participating Hilton restaurants

  • 30% off monthly OPUS transit passes

KEY RESPONSIBILITIES

  • Establish and maintain the highest standards of cleanliness throughout all guest rooms and public areas of the hotel, ensuring compliance with company standards.

  • Perform department opening and closing procedures.

  • Inspect guest rooms, hallways, public areas, and common areas throughout the hotel. Report deficiencies and perform touch-ups immediately when necessary.

  • Follow up with room attendants and housepersons on the day's priorities to ensure excellent customer service.

  • Assist management in implementing and maintaining routine cleaning schedules to ensure that all furniture, fixtures, carpets, and floor coverings are maintained to the highest standards.

  • Monitor housekeeping procedures that promote the health and safety of all guests and employees, including lost and found procedures, key control, and security and emergency protocols.

  • Enforce health and safety policies and procedures. Immediately report and correct any health or safety hazards whenever possible.

  • Continuously monitor potentially hazardous or suspicious situations that may endanger guests or hotel employees and respond accordingly.

  • Understand the department's budget to ensure effective financial management.

  • Participate in inventories of guest room and public area supplies.

  • Participate in uniform inventory and control.

  • Participate in linen and towel inventories and ensure their proper care and sustainable use.

  • Assist the Director and Assistant Director with various human resources responsibilities within the department, including recruitment, performance management, task assignments, team development, and training, to maintain the level of expertise required to uphold the housekeeping program.

  • Attend management team meetings.

  • Attend departmental meetings with the Director.

  • Understand, be familiar with, and comply with the current collective agreement.

  • Perform other related duties as required.

EDUCATION, QUALIFICATIONS & EXPERIENCE

Option 1:

High school diploma or post-secondary education and two years of experience in housekeeping management or a related professional field;

OR

Option 2:

A diploma or degree from a recognized college or university in hospitality management and two years of housekeeping experience;

AND

  • Experience in the hotel industry or a related field is an asset.

  • Housekeeping experience is required.

SKILLS, ABILITIES & COMPETENCIES

  • Maintain a professional demeanor at all times.

  • Excellent oral communication skills in both French and English to communicate effectively and comfortably with an international clientele on a regular basis.

  • Demonstrate positive and enthusiastic leadership to foster teamwork, collaboration, and cohesion among teams and colleagues.

  • Interact with others with the intention of building positive and constructive working relationships.

  • Ability to work under pressure, demonstrate a strong sense of urgency, and manage competing priorities effectively.

  • Ability to communicate ideas and concepts clearly, both verbally and in writing.

  • Strong organizational skills, with the ability to work under tight deadlines and ensure regular follow-ups.

  • Ability to evaluate available options, make informed and thoughtful decisions, and act in a timely manner.

  • Ability to identify opportunities and problems as they arise, anticipate potential issues, and take the necessary steps to resolve them.

  • Demonstrate understanding in workplace conflict situations and the ability to overcome obstacles.

  • Ability to absorb and analyze complex information from various sources and adapt or modify approaches to meet specific constraints or needs.

  • Strong listening skills and the ability to understand and clarify information and questions from colleagues, tenants, or clients.

  • Ability to understand and analyze basic financial information, including budgets.

  • Knowledge of basic computer software and applications, including MS Office®, email, the internet, and management databases.

  • Ability to occasionally lift 10 to 25 pounds and/or frequently carry, push, pull, or move objects weighing up to 50 pounds.

 

Our organization is committed to employment equity, recruiting a diverse workforce, and maintaining an inclusive workplace culture. The use of gender-specific language is intended solely to simplify the text. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability, or any other ground protected under provincial or federal law.