Under the supervision of the Department Manager, you will be the primary point of contact for our clients. We are currently looking for a bilingual BDC Agent to join our team.
Your goal is to transform every interaction into a scheduled appointment while ensuring impeccable customer satisfaction.

Key Responsibilities

Sales & Appointment Setting

  • Active Outreach: Contact existing clients to promote our various services and secure high-quality appointments.

  • Strategic Preparation: Analyze client history and participate in developing high-impact call scripts.

  • Calendar Management: Schedule, confirm, and optimize the appointment book.

Web Management & Communications

  • Omnichannel Support: Respond with agility to inquiries via email, live chat, and text messages.

  • Analysis & Response: Identify the appropriate response strategy to pinpoint the specific needs of each web client

  • Market Watch: Stay up to date on new products and industry trends.

Customer Experience & Continuous Improvement

  • Satisfaction Tracking: Conduct telephone surveys and assist in creating customer satisfaction questionnaires

  • Record Management: Ensure rigorous database updates and produce monthly activity reports.

  • Problem Solving: Document complaints, inform management, and propose solutions to improve the customer experience.

 

Required Profile 

  • Communication: Excellent command of French (oral and written). Ability to adapt your tone and delivery to the person you are speaking with.

  • Analytical Mindset: Ability to identify underlying needs behind a simple online inquiry.

  • Rigour: Sharp organizational skills for managing follow-ups and reporting.

  • Proactivity: You don’t wait for the phone to ring; you reach out to the client first!

 

Why Join us ? 

  • Comprehensive group insurance program.

  • Continuous training and professional development.

  • Opportunities for career advancement within a recognized automotive group.


Send us your CV today! 

Join a team where your autonomy is valued and every interaction counts. You will play a strategic role in the company's growth and the optimization of our satisfaction processes.