We are seeking a Used Car Department Manager. You will be responsible for driving sales, achieving and exceeding targets, and ensuring an exceptional customer experience. You will lead a team of sales consultants and collaborate with the finance, marketing, and after-sales service departments to optimize performance and profitability.
 
Key Responsibilities:
  • Define, implement, and monitor the sales strategy for certified and non-certified used vehicles.
  • Supervise, train and motivate the sales team; set individual and team objectives and ensure talent development.
  • Manage the sales pipeline and the entire sales process from appraisal to delivery, using CRM tools and performance indicators.
  • Optimize inventory, pricing, promotions, and financing/leasing programs to maximize margins and inventory turnover.
  • Collaborate with after-sales service and marketing to ensure a seamless customer experience and positive customer feedback.
  • Ensure compliance with sales practices, ethics, and customer satisfaction standards.
  • Analyze performance, prepare regular reports, and propose corrective actions.
  • Participate in recruitment and ongoing training of the team

Required Qualifications:
  • Minimum of 3 years of experience in automotive sales management, ideally in used vehicles.
  • Proven expertise in team leadership, coaching, and performance development.
  • Strong knowledge of financing and leasing processes and the ability to propose tailored solutions.
  • Excellent negotiation skills, customer service orientation, and results-driven mindset.
  • Proficiency with CRM and performance analysis tools; strong command of Excel and POS systems.
  • Excellent communication skills in French; English is an asset.
  • Valid driver’s license and availability to work according to operational needs.
  • Team spirit, strong service orientation, and ability to work in a dynamic environment.

What We Offer:
  • Employee discounts.
  • Health and dental insurance, disability and life insurance, prescription drug coverage, and paramedical services.
  • Travel insurance and vision care coverage.
  • Sick leave and personal days; work–life balance support.
  • Employee assistance program and support for ongoing training.
  • Guaranteed income during the training period.