Under the supervision of the Service Director, the PDI Manager is primarily responsible for managing an efficient and profitable detailing operation. He or she will fulfill this mission by operating the workshop at full production capacity, controlling costs, maintaining good employee relations, setting and achieving sales targets, keeping service records up to date, and meeting profitability goals.

Requirements and Skills:

  • A recognition that customer satisfaction and service quality are the dealership’s top priorities, and the ability to convey these values within the department.

  • In-depth knowledge of all aspects of the detailing department.

  • Excellent marketing and sales skills, offering detailing services tailored to the needs of customers and advisors.

  • The ability to listen and communicate effectively, both orally and in writing, with various internal and external stakeholders.

  • High level of autonomy in managing their own time and activities, as well as supporting the team in doing the same.

  • The ability to establish, implement, and track sales and service targets for themselves and the team, with a view toward long-term performance.

  • The ability to identify the training needs of the detailing department staff and implement the necessary programs.

  • Excellent presentation and a neat appearance.

  • Irreproachable punctuality and attendance.

Specific Tasks:

  • Sell detailing services by providing quotes for service customers.

  • Work in collaboration with the detailing staff.

  • Work in coordination with the advisors.

  • Close all work orders once services are completed.

  • Manage the quality and processing times for the detailing of new and used vehicles.

  • Inspect all work performed to ensure quality.

  • Develop and implement a budget and forecasts to ensure the profitability of the detailing department.

  • Monitor department performance using the DOC, productivity reports, returns, warranties, and customer satisfaction indicators.

  • Develop a training program for the service department and maintain relevant records.

  • Lead periodic meetings with the workshop team.

  • Promptly handle customer complaints in accordance with dealership policies.

  • Maintain all records required by the manufacturer.

  • Maintain reporting systems required by management and the manufacturer.

  • Supervise the cleaning and maintenance of the detailing department area.

  • Implement security measures to protect dealership and customer property.

  • Participate in all professional development programs as directed by management.

  • Ensure that all department employees correctly record their working hours using the timekeeping system.