Join our team at Moxy Montréal Centre-Ville, where Moxy team members take their work seriously but never take themselves too seriously. They love creating a light and fun atmosphere and are warm and welcoming to everyone. We're looking for versatile, dynamic people who enjoy interacting with guests, think differently, and bring lots of energy. Be part of a team that pushes you to become the best version of yourself!

Front Desk Agent

The Front Desk Agent provides exceptional service to guests by handling check-ins and check-outs, answering questions about the hotel and city, and resolving concerns professionally and cheerfully.

Main Responsibilities

  • Welcome guests warmly and anticipate their needs for a memorable experience.

  • Process check-ins, check-outs, reservations, modifications, and cancellations efficiently.

  • Verify payments, adjust folios, and manage cash securely.

  • Handle all payment methods, adjustments, and miscellaneous charges.

  • Respond to guest requests and provide information on hotel services.

  • Offer city recommendations and activity suggestions.

  • Follow up on pending requests and resolve issues promptly.

  • Communicate clearly, professionally, and courteously, including by phone.

  • Collaborate with the team to achieve common goals.

  • Adhere to company policies and maintain guest information confidentiality.

  • Report any incidents or hazards to supervisors.

  • Maintain a professional appearance and wear the uniform according to standards.

  • Perform any other related duties as needed.

Education and Experience

  • Professional training (DEP) or college diploma (DEC) in hospitality, tourism, or a related field.

  • Minimum 1 year in customer service; hotel front desk experience is an asset.

  • Knowledge of front desk software is an asset.

Skills, Abilities, and Aptitudes

  • Spoken and written French and English. French is the primary welcome language for our clientele. As an international organization, we serve nearly 50% English-speaking guests daily; proficiency in spoken and written English is therefore required to properly welcome English-speaking guests and meet their needs and expectations. Knowledge of another language is an asset.

  • Excellent customer service orientation and interpersonal skills.

  • Strong organization, attention to detail, and independent problem-solving ability.

  • Positive attitude, empathetic listening, and flexibility.

  • Availability for varied shifts: day, evening, weekends.

  • Ability to stand for long periods and handle objects up to 15 pounds.

This position is open only to individuals legally authorized to work in Canada.

Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine gender is solely for text simplification. We do not discriminate based on gender, ethnic origin, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.